Charter Travel / Total Florida Website " Terms and Conditions" page 1
Information and Booking Terms & Conditions
Please take time to read these terms and conditions it is important for both Charter Travel and for you, our client, that you understand our contractual relationship relating to your use of the web site, direct sales or by telephone. These booking conditions are effective from December 01st 2006 and apply to all bookings made thereafter with Charter Travel (Charter Travel). They form the basis of your contract and govern the above companys liability to you and you should therefore read them carefully. By proceeding with your travel booking, you are confirming that you accept these conditions and that these form part of the contract under which we provide you with travel services.
The registered office for Charter Travel is:
49 Greenacres
Woolton Hill
Newbury
Berkshire
RG20 9TA
This is the user agreement which governs your use of this website or if booking direct, or by telephone. Charter Travel operates as a Tour Operator Principal and as a Travel Agent (Travel Agency Model).
A CONTRACT COMES INTO EXISTANCE ONCE A CONFIRMATION INVOICE/ATOL RECEIPT HAS BEEN ISSUED. FOR PUBLISHED FARES A CONTRACT COMES INTO EXISTANCE ONCE FULL PAYMENT HAS BEEN RECEIVED.
All monies paid by you for the holiday/flights shown are ATOL protected by the Civil Aviation Authority, the ATOL holder's name and ATOL number are shown, for more information see the ATOL holder's Terms and Conditions. Please check all names, dates and timings are correct on receipt of this and all future documents and advise us of any errors immediately by recorded delivery. Details shown on this INVOICE/ATOL receipt are correct as at the time of booking
When the booking is with Charter Travel (ATOL 4151) then Charter Travel’s Terms and Conditions apply (see sections B and C). However, when Charter Travel acts as agents for the ATOL Holder/Principal, the ATOL Holder/Principal’s Terms and Conditions apply (see sections A and C).Certain flights are non-changeable/non-refundable; all Car Hire is non-changeable/non-refundable. Where other changes are permitted charges will be incurred. Your balance is due by the date shown above. No payment reminders will be sent and late payments will be subject to a supplementary charge (see section C).
All cheques should be made payable to CHARTER TRAVEL. You will not normally be sent a receipt unless requested when paying your final balance. Receipts can take up to 14 days to be received. Accounts paid in full by credit card/debit card will be subject to an additional charge of 3.5% of the invoice total. We regret that failure to pay the full balance of your invoice/ATOL receipt total by the required payment date with cleared funds will result in the cancellation of this booking. If your booking is cancelled due to the non payment of the invoice/ATOL receipt, we reserve the right to retain all monies paid to date. It is a condition of certain tour operators and airlines that you take out adequate travel insurance. We strongly recommend that you take out travel insurance once you have made your booking and this can be arranged by us on your behalf. Please ask for details. Tickets will be sent out 4/7 days before departure date.
For bookings which Charter Travel expressly agrees to provide as principal, your contract will be with Charter Travel. Charter Travel details will be confirmed in your invoice/ATOL receipt or booking confirmation.
The agency model means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or car hire firms. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms.
Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, or have misrepresented important information or have been in breach of any other relevant law. Where we act as principal and where we act as agent.
Charter Travel in this document is termed as we and us however not all of the products or services we provide are supplied by us, therefore the contract for these products and/or services will be between you and that third party. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail/letter we send you. We will of course assist you with this if you wish - please contact Customer Services.
Where your contract is not with Charter Travel but with a third party supplier such as a tour operator or holiday extra, Charter Travel may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an booking for any goods and services by you will constitute consent to us passing on such details.
What Particular Expressions Mean In These Conditions "We", "our", "ourselves" and "us" mean Charter Travel. "you", "your" and "yourself" means any person who makes a Booking for a Package or Other Holiday Arrangement, either directly (as principal) or indirectly (as another beneficiary) with us;
"Booking" means an Order made by you for the purchase of a Package or Other Holiday Arrangement with or through us, which has been accepted by us.
"Force Majeure" means unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections.
"Low Bookings" means circumstances where the number of persons who have booked a Package or Other Holiday Arrangement is less than the minimum required to make it viable.
"Order" means a request made by you to us to purchase (either through our Online Booking Services, through our Telesales Services or through our Direct Bookings) a Package or Other Holiday Arrangement.
"Other Holiday Arrangement" means any other Booking which is not a Package (e.g. a cruise only, air tickets only, accommodation only, or air tickets and accommodation not booked in combination with each other or another holiday component).
"Package" means a combination of at least two of the following: (a) transport (b) accommodation or (c) another tourist service forming a significant part of your Booking, providing that those two or more components are sold to you at the same time by us as a pre-arranged combination and at an inclusive price with full payment being made to us;
"Personal Data" shall have the meaning ascribed to it in the Data Protection Act 1998 and/or any other applicable data protection legislation.
"Direct Bookings" means bookings through our retail outlet in Newbury where we make Packages or Other Holiday Arrangements available to you for purchase.
"Telesales Services" means our telesales service where we make Packages or Other Holiday Arrangements available to you for purchase.
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Please take time to read these terms and conditions it is important for both Charter Travel and for you, our client, that you understand our contractual relationship relating to your use of the web site, direct sales or by telephone. These booking conditions are effective from December 01st 2006 and apply to all bookings made thereafter with Charter Travel (Charter Travel). They form the basis of your contract and govern the above companys liability to you and you should therefore read them carefully. By proceeding with your travel booking, you are confirming that you accept these conditions and that these form part of the contract under which we provide you with travel services.
The registered office for Charter Travel is:
49 Greenacres
Woolton Hill
Newbury
Berkshire
RG20 9TA
This is the user agreement which governs your use of this website or if booking direct, or by telephone. Charter Travel operates as a Tour Operator Principal and as a Travel Agent (Travel Agency Model).
A CONTRACT COMES INTO EXISTANCE ONCE A CONFIRMATION INVOICE/ATOL RECEIPT HAS BEEN ISSUED. FOR PUBLISHED FARES A CONTRACT COMES INTO EXISTANCE ONCE FULL PAYMENT HAS BEEN RECEIVED.
All monies paid by you for the holiday/flights shown are ATOL protected by the Civil Aviation Authority, the ATOL holder's name and ATOL number are shown, for more information see the ATOL holder's Terms and Conditions. Please check all names, dates and timings are correct on receipt of this and all future documents and advise us of any errors immediately by recorded delivery. Details shown on this INVOICE/ATOL receipt are correct as at the time of booking
When the booking is with Charter Travel (ATOL 4151) then Charter Travel’s Terms and Conditions apply (see sections B and C). However, when Charter Travel acts as agents for the ATOL Holder/Principal, the ATOL Holder/Principal’s Terms and Conditions apply (see sections A and C).Certain flights are non-changeable/non-refundable; all Car Hire is non-changeable/non-refundable. Where other changes are permitted charges will be incurred. Your balance is due by the date shown above. No payment reminders will be sent and late payments will be subject to a supplementary charge (see section C).
All cheques should be made payable to CHARTER TRAVEL. You will not normally be sent a receipt unless requested when paying your final balance. Receipts can take up to 14 days to be received. Accounts paid in full by credit card/debit card will be subject to an additional charge of 3.5% of the invoice total. We regret that failure to pay the full balance of your invoice/ATOL receipt total by the required payment date with cleared funds will result in the cancellation of this booking. If your booking is cancelled due to the non payment of the invoice/ATOL receipt, we reserve the right to retain all monies paid to date. It is a condition of certain tour operators and airlines that you take out adequate travel insurance. We strongly recommend that you take out travel insurance once you have made your booking and this can be arranged by us on your behalf. Please ask for details. Tickets will be sent out 4/7 days before departure date.
For bookings which Charter Travel expressly agrees to provide as principal, your contract will be with Charter Travel. Charter Travel details will be confirmed in your invoice/ATOL receipt or booking confirmation.
The agency model means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or car hire firms. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms.
Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, or have misrepresented important information or have been in breach of any other relevant law. Where we act as principal and where we act as agent.
Charter Travel in this document is termed as we and us however not all of the products or services we provide are supplied by us, therefore the contract for these products and/or services will be between you and that third party. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail/letter we send you. We will of course assist you with this if you wish - please contact Customer Services.
Where your contract is not with Charter Travel but with a third party supplier such as a tour operator or holiday extra, Charter Travel may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an booking for any goods and services by you will constitute consent to us passing on such details.
What Particular Expressions Mean In These Conditions "We", "our", "ourselves" and "us" mean Charter Travel. "you", "your" and "yourself" means any person who makes a Booking for a Package or Other Holiday Arrangement, either directly (as principal) or indirectly (as another beneficiary) with us;
"Booking" means an Order made by you for the purchase of a Package or Other Holiday Arrangement with or through us, which has been accepted by us.
"Force Majeure" means unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections.
"Low Bookings" means circumstances where the number of persons who have booked a Package or Other Holiday Arrangement is less than the minimum required to make it viable.
"Order" means a request made by you to us to purchase (either through our Online Booking Services, through our Telesales Services or through our Direct Bookings) a Package or Other Holiday Arrangement.
"Other Holiday Arrangement" means any other Booking which is not a Package (e.g. a cruise only, air tickets only, accommodation only, or air tickets and accommodation not booked in combination with each other or another holiday component).
"Package" means a combination of at least two of the following: (a) transport (b) accommodation or (c) another tourist service forming a significant part of your Booking, providing that those two or more components are sold to you at the same time by us as a pre-arranged combination and at an inclusive price with full payment being made to us;
"Personal Data" shall have the meaning ascribed to it in the Data Protection Act 1998 and/or any other applicable data protection legislation.
"Direct Bookings" means bookings through our retail outlet in Newbury where we make Packages or Other Holiday Arrangements available to you for purchase.
"Telesales Services" means our telesales service where we make Packages or Other Holiday Arrangements available to you for purchase.
Next Page >